Services

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Training

Skilled field service technicians and knowledgeable engineering professionals are dedicated to provide operators and maintenance personnel with training and consultation to strengthen technical skills.

Spare parts inventories

Distributors throughout the Viet Nam carry appropriate parts stock, and our service technicians maintain inventories of commonly used items.

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Solution

NICHIDEN’s application engineers are actively involved in all stages of system development, from design and installation to modernization or retrofitting. “Technological Innovations – Raising Industry Standards”

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Support

NICHIDEN views technical support as important as our complete system approach. Our field service technicians are strategically located throughout South Area, Middle Area and North Area to keep your systems running reliably for years.

We not only provide absolute requirement

We also supply after service and other service to customers such as technical training, repairs and upgrades,technical assistance and technical solutions. NICHIDEN commitment and make an efforts to meet customers demand.

Ongoing Customer Support

Ongoing Customer Support

Skilled field service technicians and knowledgeable engineering professionals are dedicated to provide operators and maintenance personnel with training and consultation to strengthen technical skills.

Saving time and money

Saving time and money

NICHIDEN maintains inventories of all equipment parts at our two company locations in: Ho Chi Minh and Ha Noi

Technical support

Technical support

Our field service technicians are strategically located throughout South Area, Middle Area and North Area to keep your systems running reliably for years.

Technological Innovations

Technological Innovations

We see our role as advancing the state of the automation industry, providing our customers an ongoing opportunity for productivity increases and cost reduction.

How we work

Nichiden bring confidence to customers about the equipment and services we provide.

What Makes Us Special

Nichiden committed to becoming the leading company in Vietnam to offer customers
the optimal product technical quality and sustainability.

1

Training service

  • Installation and operation manuals, including detailed drawings and safety instructions
  • Periodic operator training on critical concerns such as safety, operation, and cleaning
  • In-plant training for maintenance and technical staff to stay up-to-date with manufacturing and technology
  • Additional training is available at VIET LOi at customer request

 

2

Support service

  • New machine installation supervision and training
  • On-site technical assessments and equipment inspections
  • Quick response to problems and customer inquiries
  • Emergency services onsite or via remote access
  • 24/7 phone guide including modem and ethernet based troubleshooting support for many systems
  • Service-work carried out by qualified and authorized technicians
  • Custom and Standardized Preventive Maintenance Agreements available upon request.
3

Spare parts inventories

  • Diverse parts inventory supports extremely short lead times
  • Fast delivery of replacements parts minimizes machine down-time
  • Quality of parts manufactured by Japanese Maker, European maker guarantees long-term performance and system reliability
  • Additional shipping and storage savings

 

4

Solution

  • In-depth consultancy and technical expertise to choose the right system
  • Modular designs and technological advances to fit specific industry requirements
  • Creative engineering incorporating proven technology in unique configurations
  • Conceptual development and programming support for smooth integration into high-performance operations
  • After-sales consultation, technical assistance and expert advice for better overall cost efficiency